After-sales and technical support

Our team of experienced technicians is always available to help you optimize the life-cycle cost of your systems. We provide full-service maintenance, repair, and update of your systems.

Our services include timely assistance on-site or remotely from our offices; additionally, we offer you an international network of partners that we trust. Our partners will provide you with the official documentation of ARIES.

We have your back! Our team will make sure that the tailored equipment you purchase will serve its purpose for many years to come.

Maximize test efficiency and ensure

your systems

run optimally

Our team will remain in close contact with you to discuss software updates and modifications as they become available. Technical services and maintenance scope are determined case-by-case. We also offer a service package including product disassembly, inspection and in-house tests.

Our maintenance and calibration service will keep your equipment at its best performance, ensuring reliability and longevity, and without unplanned errors and failures.

Our engineers know each component of your equipment, are trained dis- and reassemble it efficiently when required, and to perform accurate diagnosis and recalibration.

At the service completion, you will receive a full report including performed actions, the status of the equipment and suggested time for the next maintenance service.

Technical assistance

at your

convenience

ARIES offers you a support team of professionals to assist in the assembly and installation of our solutions, as well as anything you may require afterwards.

As you acquire our solutions, you gain access to expertise of the whole ARIES team including experienced engineers from various departments. Additionally, our team generates and maintains operation and maintenance manuals for all of our equipment, including comprehensive components data and informative drawing.

Industrial

or accredited

calibration

Calibration of ARIES’ systems’ sensors can be done in the factory or an official laboratory certified by the accredited entity, ENAC. All processes are entirely traceable and supported by official documents issued by ARIES or our official partners.

After-sales and technical support

Our team of experienced technicians is always available to help you optimize the life-cycle cost of your systems. We provide full-service maintenance, repair, and update of your systems.

Our services include timely assistance on-site or remotely from our offices; additionally, we offer you an international network of partners that we trust. Our partners will provide you with the official documentation of ARIES.

We have your back! Our team will make sure that the tailored equipment you purchase will serve its purpose for many years to come.

Maximize test efficiency and ensure

your systems

run optimally

Our team will remain in close contact with you to discuss software updates and modifications as they become available. Technical services and maintenance scope are determined case-by-case. We also offer a service package including product disassembly, inspection and in-house tests.

Our maintenance and calibration service will keep your equipment at its best performance, ensuring reliability and longevity, and without unplanned errors and failures.

Our engineers know each component of your equipment, are trained dis- and reassemble it efficiently when required, and to perform accurate diagnosis and recalibration.

At the service completion, you will receive a full report including performed actions, the status of the equipment and suggested time for the next maintenance service.

Technical assistance

at your

convenience

ARIES offers you a support team of professionals to assist in the assembly and installation of our solutions, as well as anything you may require afterwards.

As you acquire our solutions, you gain access to expertise of the whole ARIES team including experienced engineers from various departments. Additionally, our team generates and maintains operation and maintenance manuals for all of our equipment, including comprehensive components data and informative drawing.

Industrial

or accredited

calibration

Calibration of ARIES’ systems’ sensors can be done in the factory or an official laboratory certified by the accredited entity, ENAC. All processes are entirely traceable and supported by official documents issued by ARIES or our official partners.

Customised training

Sharing expertise with your team. We train your operations and maintenance personnel to keep them up-to-date with the systems, tuning techniques, regulations and much more. We experts start with assessing the main goal of the training—based on your needs and your team’s knowledge—and prepare a tailored program that will cover the design, functionality, operation and maintenance of ARIES equipment.

Commissioning

The commissioning of our equipment is normally done in two stages.

ARIES offers a fully digitally controlled servo-hydraulic test system to perform impact tests against the back side of seats at different heights, according to applicable automotive regulations and R&D testing procedures.

Exchange program and extended warranty coverage

Extensive annual repair coverage.

The equipment repair program offers the repair/replacement of failed systems or components within a 12-month period.

Comprehensive solutions for repairs. We set up a credit fund system for spare parts and apply it according to your needs. It simplifies and speeds up the ordering process.

Repair

Although our solutions are robust and very reliable systems, sometimes accidents happen. In those cases, our team is always ready to support you and restore the system functionalities to the original state in an efficient way.

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