After-sales and technical support
Our experienced technical team is always available to help you optimize the life-cycle cost of your systems. We provide full-service maintenance, repair, and update of your system.
Our services include timely assistance on-site or remotely from our offices; additionally, we offer you an international network of partners we trust. Our partners will provide you with the official documentation of ARIES.
We have your back! Our team will ensure that the tailored equipment you purchased will serve its purpose for many years.
Maximize test efficiency and ensure
Our team will remain in close contact with you to discuss software updates and modifications as they become available. Technical services and maintenance scope are determined case by case. We also offer a service package including product disassembly, inspection and in-house tests.
Our maintenance and calibration service will keep your equipment at its best performance, ensuring reliability and lifespan with no unforeseen errors or failures.
Our engineers know each component of your equipment, are trained to disassemble and reassemble it efficiently when required and perform accurate diagnosis and recalibration.
At the service completion, you will receive a full report including performed actions, the status of the equipment and suggested time for the next maintenance service.
ARIES’ support team assists you in the assembling and installation of our solutions.
As you acquire our solutions, you gain access to the expertise of the whole ARIES team. These include experienced engineers from various departments.
Additionally, our team generates and maintains operation and maintenance manuals for any of our equipment, including comprehensive components data and informative drawings.
The calibration of ARIES system sensors can be performed in the factory or in an official laboratory certified by the accredited entity, ENAC.
All processes are fully traceable and supported by official documents issued by ARIES or our authorised partners.
Sharing expertise with your team.
We train your operations and maintenance personnel to keep them up-to-date with the systems, tuning techniques, regulations and much more.
Our experts start with assessing the aim of the training—based on your needs and your team’s knowledge—and prepare a tailored program that will cover the design, functionality, operation and maintenance of ARIES equipment.
Exchange program and extended warranty coverage
Extensive annual repair coverage.
The equipment repair program offers the repair/replacement of failed systems or components within 12 months.
Comprehensive solutions for repairs. We set up a credit fund system for spare parts and apply it according to your needs. It simplifies and speeds up the ordering process.
Although our solutions are robust and very reliable systems, sometimes accidents happen. In those cases, our team is always ready to support you and restore the system functionalities to the original state in an efficient way.